August 23rd Update

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Maxine

Forum Wrangler
As I'm sure you all have noticed, our site is down once again. At peak last night, we were fielding over half a million requests per minute, and even now site load is way higher than anticipated. We are doing everything in our power to get the site back online. However, we do not currently have an ETA on the website coming back up - the people who handle our backend are not all available to work on the site right this moment, though as soon as they can be, they'll be back to work on it. Once the site is back up, and we can verify that backers are getting and redeeming the keys we have assigned on the site, we will distribute more.

- We will post another soft announcement (without pinging everyone) once the site is back up, and post an update on Twitter to the same effect. We cannot guarantee when this will be, unfortunately.

- Due to the spam and general vitriol being posted on our forums, we have also locked it down to read only for the time being. Much like our community Discord server, this is to provide the community with a way to get news from us via the announcement channels/threads.

- Due to technical limitations and Valve's requirements, backing will be closed for the forseeable future. This will allow us to get a concrete number of keys for distribution, and fulfill the needs of Valve for providing all the keys we were promised for the Closed Alpha. Once we have moved past the current situation, we will reevaluate where we stand and may in the future be able to offer an avenue to obtain access to the Closed Alpha, but for the time being we cannot guarantee if or when this will happen. As a result of this, people will no longer be able to back into the closed alpha. Any refunds completed before and after this will be final. Refunded pledges will not be able to buy back into the alpha afterward.

- Moving forward, we're going to be making some changes to how our official community outlets are handled. We will post more details about that in the future.

- All current backers will get keys as promised. All we ask is for your continued patience while we recover, get the site running, and get keys distributed. We sincerely apologize again for the inconvenience and the frustration this alpha launch has caused our community and backers as a whole.


We know this post probably isn't what you want to hear from us. Some of the information regarding not being able to provide access to the CA in the future was news we only just received from contacts at Valve, and runs contrary to everything we had told you prior to today. It feels awful having to tell you this, and we know is just going to fuel even more vitriol about the current mess we've made for ourselves, but we think it's more important to just tell everybody now instead of leaving things hanging until afterwards.

We will provide further updates as we can.
 
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